Clare College Cambridge

Staff Welfare

Listed below are a list of different support mechanisms Clare College has in place that staff may find useful.


1. Employee Assistance Programme

Sometimes it is the little things in life that turn into a big problem, and unresolved personal or work issues can have a major impact on wellbeing. Unum LifeWorks is designed to help employees cope with simple questions to complex issues, by giving them information and confidential practical support on a range of everyday issues including work, family, relationships, money and health.

Employees can access the service via:

WEBSITE:   You will need the College's unique user id and password which you can obtain from your Head of Department or the HR Manager.   On the website you will find a library of downloadable materials and interactive tools.

FREEPHONE 0800 048 2702: confidential support 24 hours a day, 365 days a year.

MOBILE APP: Download the mobile app from the Apple App or Google Play stores; simply search 'Lifeworks' and look for the Lifeworks logo. Alternatively, you can download the iPhone app here, or the Android app here. The user ID and password are the same as the ones you use to access the website.

2. Help at Hand from Unum

Help@Hand is a new service offered by Unum and aims to provide employees, their partner and children with unlimited access to a UK based Remote GP within 24 hours of requesting an appointment. Each video consultation lasts up to 20 minutes and is available 24/7, 365 days a year.

Second opinion

Medical second opinions are available either face-to-face or via video consultation with aUK-basedspecialist,followingadiagnosis from a treating doctor. Employees, their partner and children (up to18 or 23 if in full-time education) have access to two consultations per year shared between them.

Mental Health Support

Up to eight mental health support consultations (including an initial assessment) per year are available through Help@hand to be shared between you and your partner. Based on clinical need following a video consultation assessment, the service is delivered either face-to-face or through supported computerised cognitive behavioural therapy (CBt) with an assigned therapist.


Up to eight physiotherapy consultations (including an initial assessment) per year are available through Help@hand to be shared between you and your partner. Treatment is delivered either face-to-face or digitally, based on clinical need following a video consultation.

All four Help@Hand services are accessed via one app with the entry point to services via one specialist health provider, Square Health – ensuring a unique, simple and straightforward user experience.Additional Courses on iHASCO (A Health and Safety Platform for Training)

3. The College has added some additional training workshops to its portfolio that you may find useful to access while you are at home. They are:

Stress Awareness

Mental Health Awareness

Covid-19 Awareness

Conflict Resolution

Alcohol & Drug Awareness

You will receive an email from iHASCO giving you your log in details. You can even access these courses on your mobile phone.

4. Useful Information

The College’s Health & Wellbeing Centre has some useful information you can access by clicking on the link below:

As does the University at:


College staff and students resident in Cambridge are eligible to join Qwell – a new online counselling and wellbeing platform launched this month by MIND (Cambridgeshire, Peterborough and South Lincolnshire). Qwell provides confidential chat-based counselling from qualified counsellors, free of charge.

To sign up go to:

While this government-funded online service is not intended to be a replacement for face to face counselling, it does provide an alternative for those unable to access face-to-face counselling services.

6. Staff – Guides to Working from Home

As we all continue to adapt to the new realities (and challenges) of remote working, the University’s HR Division have published two practical and thoroughly useful guides to working from home – one for managers, and one for individuals. Their focus is on building relationships and fostering wellbeing. They aim to share best practice and advice to help make people feel connected and well-supported in these times.