Clare College Cambridge

NHS & Out of Hours Information

When the Health & Wellbeing Centre is closed, if you need medical help or advice, choose well by using the right NHS service for your needs.

Student Guide to Using NHS Services in Cambridge


NHS information relating to Covid-19 go to:

Government Information:


NHS 111 is the NHS non-emergency number. You should use NHS 111 online or call them when you need medical help or advice urgently but it's not a life-threatening situation, such as:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacy.

Calling 111 will connect you to a team of fully trained call advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, and give you healthcare advice or direct you to the local service that can help you best. That could be A&E, the out-of-hours medical service, an emergency dentist or a late-opening chemist.etc.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

First Response Service (FRS)

The FRS supports people experiencing a mental health crisis.  The First Response Service provides 24-hours access, seven days a week, 365 days a year, to mental health care, advice, support and treatment.  By calling 111, and selecting option 2, you will be put through to a member of the FRS who will speak to you and discuss your current mental health needs.  For more information please see their information leaflet


Pharmacists can advise on some minor ailments as well as dispense prescriptions.  See NHS Choices to locate local pharmacies

GP Surgeries

The following GP surgeries are within a short distance of College residences:

Bridge Street Medical Centre (tel: 0844 477 3939)

Trumpington Street Medical Practice (tel:01223 361611)

Newnham Walk Surgery (tel: 01223 366811) - who have two surgeries in town.  The main surgery on Wordsorth Grove (near Sedgwick Site) and a new surgery located centrally at Boots the Chemist (1st Floor) 

Red House Surgery (tel: 0844 4773124)

Out of Hours GP Service

Overnight and at weekends, there is an out of hours' GP service located at the Urgent Treatment Centre (Clinic 9) at Addenbrookes. 

This service does not offer walk-in appointments.  To contact the service you will need to call NHS 111


In an emergency the nearest Accident & Emergency Department is at Addenbrooke's Hospital.  An emergency is a condition such as a suspected broken bone, road accident, a severe wound that requires stitching, suspected heart attack or any other life threatening condition. Please use this service appropriately!

You should only call 999 in an emergency. If it is not a life-threatening situation, consider the other options available to you.

Inform College via the Porters

If you are feeling unwell it is a good idea to contact the porter’s lodge know so that relevant help/people can be informed if necessary. 

All Porters are First Aid trained and must be informed in an emergency, to help deliver care and to ensure that paramedics are promptly directed when necessary.