Need Help?
Do you have IT issues, need assistance? Contact us using one of the following methods:
|
Web Help Request: |
Online Support request |
| Opening Times: | Weekdays from 8.00am - 5.00pm (Closed Bank Holidays and lunch 12.30pm - 1.30pm) |
Student Computer Officers
There are a number of students who are available to help. Their names and methods of contact are posted in the computer rooms and around the College. email: sco@clare.cam.ac.uk
Please contact the UCS computer reps with any comments about the facilities.
UCS IT Representative
Ben Cole is looking after UCS IT matters for 2020/21 ucs-computing@srcf.ucam.org
MCR IT Representative
Max Lycke is available to help with MCR IT matters for 2020/21 mcr-computing@clare.cam.ac.uk
University Information Services
The UCS Service Desks can be found at the Roger Needham Building (map: West Cambridge Site). The service is available to everyone entitled to use the University Computing Service and is the first port of call for any queries about the various services and facilities that the UIS provides.
Web: UIS Service Desk
Be Prepared - Defensive Computing
Some eventualities are completely beyond the control of the IT Department. Hard disks, public terminals and printers can fail suddenly, and may not be able to be repaired or replaced instantaneously; the links between the different sites of the College are the responsibility of third parties.
Always:
- Make regular backups of your work in an appropriate location
(DS-Filestore, Cloud - OneDrive, Google Drive, USB drive) - Keep your own local backup copies of critical data
- Build an adequate 'safety margin' into any deadline you are working to
- Avoid being dependent on a network link (between the computer where you are working and the server where the data resides), keep a local copy
If the link between Memorial Court and the Colony fails on a Friday evening, it is very unlikely to be restored before the following Monday.