Services & Utilities
Telephones
The College does not provide a fixed-line telephone service in rooms. Properties without a College-provided internet service may already have a fixed-line phone service installed as part of their internet facility. The cost of connecting a line and all call charges are the responsibility of the individual.
Computer Connections
Individual connections to the University network and the internet are provided at St Regis, 108 Chesterton Road and 34-37 Newnham Road. For connection you should contact the IT Department at itsupport@clare.cam.ac.uk, phone (7)61608, or via UMS. At all other properties the internet can be accessed by using local service providers (via cable or the phone line) in conjunction with a broadband modem - the tennant must arrange this with a service provider of their choice.
The following comparison site will give you up-to-date information : http://www.cable.co.uk/compare/student-broadband/. It also provides useful information for students to consider beforehand. Other Ofcom accredited comparison sites can also be used.
Information on other IT services can be found here.
Electricity
Residents at St Regis House and 34-38 Newnham Road are billed monthly, the bill being split equally between all residents.
In shared houses or flats, the Head Tenant is responsible for paying the bill to the relevant company supplying the electricity. Couples or those living in single flats are responsible for paying their own electricity bills. Electricity meters are found on each floor and in each flat at St Regis House, in the cupboard near the rear door to Flats 1-16, in the cupboard near the middle stairs Flats 17-32 and in cupboards under the stairs in most other properties or in the kitchen. .
Gas
All properties with the exception of St Regis Flats 1-32 have gas-fired central heating with radiators. Residents at St Regis House and 34-38 Newnham Road are billed monthly, the bill being split equally between all residents.
Couples or those living in single flats, are responsible for paying their own gas bills. Gas meters are nearly all situated in boxes on the outside of premises. At St Regis Flats 1-32 they can be found in the louvered cupboards adjacent to the properties. All gas appliances are gas safety checked once a year and all boilers are serviced annually.
Storage Heaters
Flats 1-32 St Regis are heated by storage heaters and run on off-peak electricity.
Waste and Refuse Disposal
All the properties have wheelie-bins which are collected by the City Council on different days of the week. At the St Regis site there are large industrial bins behind the wooden fence which are emptied twice a week. Recycling facilities are also included at the St Regis waste compound. At all other properties, the residents are responsible for putting the bins out and taking them in. Please make sure bins are not left on the pavement for partially sighted people or those with disabilities to fall over.
Cleaning
College cleaners clean the communal areas at St Regis House, Floors 1-3, 67, 69, 108, 120, 190 Chesterton Road, 69 Alpha Road and the flats at Queen Edith’s housing medical students. Students are responsible for cleaning their own rooms which must be kept to the standard expected in graduate housing. In addition, the stairs and stairwells are cleaned at St Regis Flats 1-16 and the balconies and stairs at Flats 17-32 St Regis. In kitchens, tenants are responsible for washing up cooking utensils as well as crockery and cutlery; utensils include grill pan and ovens and hotplates. Sinks must be kept clear of dirty crockery and utensils, so that they can be cleaned and unblocked when necessary. Items for recycling must be put out for collection on a regular basis.
Maintenance
General repairs are carried out by the College Building Maintenance Team. Repairs should be reported via the Maintenance web page.