NHS & Out of Hours Information
When the College Nurse is not available, if you need medical help or advice, choose well by using the right NHS service for your needs.
Self-care is the best choice to treat very minor illnesses, ailments and injuries. A range of common illnesses and complaints, such as coughs and colds, sore throats, upset stomachs, and aches and pains can be treated with a well stocked medicine cabinet and plenty of rest.
- Some self-care essentials:
- Anti-diarrhoeal medicines
- Re-hydration mixtures
- Indigestion remedies
- A thermometer
NHS 111 is the NHS non-emergency number. You should call this number when you need medical help or advice urgently but it's not a life-threatening situation. Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
Calling 111 will connect you to a team of fully trained call advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, and give you healthcare advice or direct you to the local service that can help you best. That could be A&E, the out-of-hours medical service, an emergency dentist or a late-opening chemist.etc.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
First Response Service (FRS)
The FRS supports people experiencing a mental health crisis. The First Response Service provides 24-hours access, seven days a week, 365 days a year, to mental health care, advice, support and treatment. By calling 111, and selecting option 2, you will be put through to a member of the FRS who will speak to you and discuss your current mental health needs. For more information please see their information leaflet
Pharmacists can advise on some minor ailments as well as dispense prescriptions. See NHS Choices to locate local pharmacies
The following GP surgeries are within a short distance of College residences:
Bridge Street Medical Centre (tel: 0844 477 3939)
Trumpington Street Medical Practice (tel:01223 361611)
Newnham Walk Surgery (tel: 01223 366811) - who have two surgeries in town. The main surgery on Wordsorth Grove (near Sedgwick Site) and a new surgery located centrally at Boots the Chemist (1st Floor)
Red House Surgery (tel: 0844 4773124)
Cambridge Student Health - Comprehensive information on health and local services for students, developed by the GP surgeries in the Association of Student Practices in Cambridge.
Overnight and at weekends, Urgent Care Cambridgeshire provide the out of hours' GP service. This service is now accessed by calling NHS 111.
A&E or 999
In an extreme emergency the nearest Accident & Emergency Department is at Addenbrooke's Hospital An extreme emergency is a condition such as a suspected broken bone, road accident, a severe wound that requires stitching, suspected heart attack or any other life threatening condition. Please use this service appropriately!
You should only call 999 in an emergency. If it is not a life-threatening situation, consider the other options available to you.
Inform College via the Porters
If you are feeling unwell it is a good idea to let the porter’s lodge know so that relevant help/people can be informed if necessary. All Porters are First Aid trained and must be informed in an emergency, to help deliver care and to ensure that paramedics are promptly directed when necessary.