Do you have IT issues, need assistance? Contact us using one of the following methods:
Web Help Request:
|Opening Times:||Weekdays from 8.00am - 5.00pm
(Closed Bank Holidays and lunch 12.30pm - 1.30pm)
Student Computer Officers
There are a number of students who are available to help. Their names and methods of contact are posted in the computer rooms and around the College. email: firstname.lastname@example.org
Please contact the UCS computer reps with any comments about the facilities.
UCS IT Representatives
For the academic year 2013/14 these are:
Joseph Joyce email@example.com
University Information Services
The UCS Service Desks can be found at the Roger Needham Building (West Cambridge Site), and on the New Museums Site. The service is available to everyone entitled to use the University Computing Service and is the first port of call for any queries about the various services and facilities that the Computing Service provides.
Web: UCS Service Desk
Be Prepared - Defensive Computing
All computer users in the College should remember that some eventualities are completely beyond the control of the IT Department. Hard disks, public terminals and printers can fail suddenly, but cannot be repaired or replaced instantaneously; the links between the different sites of the College are the responsibility of third parties.
- Make regular backups of your work in an appropriate location (DS-Filestore, USB drive or stick, CD-RW, DVD-RW)
- Keep your own local backup copies of critical data
- Build an adequate 'safety margin' into any deadline you are working to
- Avoid being dependent on a link between the computer where you are working and the server you are using
If the link between Memorial Court and the Colony fails on a Friday evening, it is very unlikely to be restored before the following Monday.