Clare College Cambridge

Need Help?

Do you have IT issues, need assistance? Contact us using one of the following methods: 

Web Help Request:
Email us:
Phone us:
Visit us:
Pidge us:

Online Form
itsupport@clare.cam.ac.uk
(7) 61608
O3, Memorial Court
Memorial Court

Opening Times: Weekdays from 8.00am - 5.30pm
(Closed Bank Holidays and lunch 12.30pm - 1.30pm)

Student Computer Officers

There are a number of students who are available to help. Their names and methods of contact are posted in the computer rooms and around the College. email: sco@clare.cam.ac.uk

Please contact the UCS computer reps with any comments about the facilities. 

 

UCS IT Representatives

For the academic year 2012/13 these are:

Chris Warrington            ucs-computing@srcf.ucam.org
TBA                              ucs-computing@srcf.ucam.org

University Computing Services

The Computing Services Service Desk folks are very helpfull indeed.  They're based at the New Museums Site should you want to visit them in person. Phone: (3) 34681 Email: help@ucs.cam.ac.uk Web: UCS Service Desk

Hardware Problems? Screen broken? Hard drive crashed?

Take your machine to the UCS Hardware Support team based on the New Museums site: Hardware Support They operare a not-for-profit repair and data recovery service and can provide a quote if needed.

Be Prepared - Defensive Computing

All computer users in the College should remember that some eventualities are completely beyond the control of the IT Department. Hard disks, public terminals and printers can fail suddenly, but cannot be repaired or replaced instantaneously; the links between the different sites of the College are the responsibility of third parties.

Always:

  • Make regular backups of your work in an appropriate location (DS-Filestore, USB drive or stick, CD-RW, DVD-RW)
  • Keep your own local backup copies of critical data
  • Build an adequate 'safety margin' into any deadline you are working to
  • Avoid being dependent on a link between the computer where you are working and the server you are using

If the link between Memorial Court and the Colony fails on a Friday evening, it is very unlikely to be restored before the following Monday.